AI coding has moved quickly from novelty to serious business tool. This conversation gives service firm leaders a grounded way to think about risk, value, and when to call in experienced software engineers.
AI customer service can save time and reduce costs, but a badly designed AI agent can destroy trust in minutes.
AI is changing how companies hire, but not in the way most people think.
What happens when software stops looking like software? In this episode, Justin Davis and Greg Ross-Munro explore the future of interfaces in an AI-first world and ask whether traditional SaaS dashboards, menus, and feature-heavy applications are headed for extinction.
In this episode, Justin and Greg explain why middleware is the missing layer that unlocks real competitive advantage without rebuilding core systems like payroll, ERPs, or industry-specific platforms.
Justin and Greg lay out a practical middle path for building an AI strategy that actually delivers results. They explain how to set boundaries, design small but meaningful experiments, and fail in the right direction. If you want to use AI without wasting time, money, or trust, this episode gives you a clear, repeatable approach.
In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro are joined by Aaron White, CEO and co-founder of outbound.com, for a conversation about one of the core themes of the show: transforming services into scalable software products.
n this episode of Leap to Scale, Justin Davis and Greg Ross-Munro sit down with Doug Smith, Director of AI Operations at Element 451, to explore how AI is transforming the way service businesses operate, automate, and scale.
In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro sit down with Dr. John Licato, CEO of SquarePak and Associate Professor at the University of South Florida, to explore one of AI’s biggest unsolved challenges: trust.
In part two of this prototyping series, Justin Davis and Greg Ross-Munro focus on what happens after you build the prototype: getting meaningful feedback, iterating with intention, and knowing when something is ready to move toward production.