AI customer service can save time and reduce costs, but a badly designed AI agent can destroy trust in minutes.Read more
Newest Episode
Can AI Build Your Business Software Safely?
AI is changing how companies hire, but not in the way most people think. Read more
What happens when software stops looking like software? In this episode, Justin Davis and Greg Ross-Munro explore the future of interfaces in an AI-first world and ask whether traditional SaaS dashboards, menus, and feature-heavy applications are headed for extinction. Read more
In this episode, Justin and Greg explain why middleware is the missing layer that unlocks real competitive advantage without rebuilding core systems like payroll, ERPs, or industry-specific platforms. Read more
Justin and Greg lay out a practical middle path for building an AI strategy that actually delivers results. They explain how to set boundaries, design small but meaningful experiments, and fail in the right direction. If you want to use AI without wasting time, money, or trust, this episode gives you a clear, repeatable approach.Read more
In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro are joined by Aaron White, CEO and co-founder of outbound.com, for a conversation about one of the core themes of the show: transforming services into scalable software products.Read more
n this episode of Leap to Scale, Justin Davis and Greg Ross-Munro sit down with Doug Smith, Director of AI Operations at Element 451, to explore how AI is transforming the way service businesses operate, automate, and scale. Read more
In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro sit down with Dr. John Licato, CEO of SquarePak and Associate Professor at the University of South Florida, to explore one of AI’s biggest unsolved challenges: trust. Read more
In part two of this prototyping series, Justin Davis and Greg Ross-Munro focus on what happens after you build the prototype: getting meaningful feedback, iterating with intention, and knowing when something is ready to move toward production. Read more
Justin Davis and Greg Ross-Munro break down why prototyping is one of the most important steps in building software-driven products or improving service business operations. Read more
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Hosts
About Justin and Greg
Justin Davis
Justin Davis is a creative technologist, entrepreneur, and unapologetic AI enthusiast who thrives at the intersection of innovation, technology, and thoughtful user experience. With over two decades of experience building and evolving software products, Justin has spent his career demystifying complex technologies and turning ambitious ideas into practical, scalable tools.
Greg Ross-Munro
Greg is the founder and President of Sourcetoad, a custom software development firm that builds mobile and web applications for companies who want to make a dent in the world.
Greg is also the author of Herding Cats and Coders, a guide to software development for non-techies.
He has a passion for entrepreneurship, AI, squash (the sport), and scotch, and would be happy to talk at length about any one of them.